Listed under Clapham. Serving London and Clapham. Services include Estate Agency.
Dexters’ Clapham High Street office is at 55 Clapham High Street, SW4, and is contactable seven days a week from 8am to 8pm.
It covers Clapham North, Clapham Old Town, Clapham Common, Brixton and Stockwell, with separate sales and lettings lines.
Clients name Matilda and Tilly. Of the five Google reviews shown on this listing, two are from tenants and one from a landlord.
This listing shows no email address and no team profiles.
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I rarely leave negative reviews, but I feel it’s important to share my experience to help future tenants. If you happen to be assigned to this particular agent, I would strongly recommend keeping a close eye on everything and following up on every promise in writing. Before we signed the tenancy agreement, we were assured that several issues in the property would be repaired before we moved in. Unfortunately, when we arrived, none of those promised repairs had been completed. On top of that, the property hadn’t even been cleaned for our move-in. Communication was another major issue. Emails often went unanswered, responses were extremely slow, and on our move-in day, when we tried to contact the agent about the condition of the property, our calls weren’t answered and the agent had already left for the day without any update. What was most disappointing was that communication seemed to happen only when it was convenient or necessary for the agent. Once the contract had been signed, it genuinely felt as though there was little interest in making sure the promised work had actually been carried out or that the tenancy started smoothly. In the end, we had to contact the landlord directly to resolve almost everything ourselves, as the agent played virtually no role in helping us after the tenancy began. This was just our experience, but if this agent is handling your tenancy, I’d recommend documenting everything, confirming all promises in writing, and double-checking that any agreed work has actually been completed before moving in.
Now that we’re all settled into our new flat, I just wanted to leave a review to say how helpful and attentive Dexters have been throughout the whole process. In particular, Tilly (Matilda), who mainly looked after us, was fantastic. She was clear, responsive, professional, and unbelievably helpful from start to finish. Moving can be stressful, but she made everything feel straightforward and was always on hand to answer questions and keep us updated. Thank you so much for all your help. We wouldn’t hesitate to recommend Dexters, and especially Tilly, to anyone looking for a smooth and positive experience.
Copy of e mail sent him 2 days ago-he is the managing director Dear Mr Gibb I know I have praised all the people involved in the letting and maintenance of our property in Streatham previously but the latest reorganisation which involved splitting the team into separate divisions(no doubt due to the fact that they are busier due to your brilliant service), but this just to inform you the standard of service has not slipped one iota The lady currently dealing with my property Sky Joseph(based at Clapham High Street property management division) as been outstanding in dealing with various niggles and finally managed to get to the root of a long recurring damp issue(none of which I hasten to add was due to any fault by Dexters) and which had been a source of minor irritation for everyone. I have already expressed my gratitude to her but just to let you your reorganisation as stated previously has worked brilliantly and to make sure she gets due recognition. Congratulations again to all for the fantastic service from Dexters regards Mr K Patel
I cannot recommend Dexters highly enough. From the property management team to the maintenance support, the service has been consistently five-star throughout our tenancy. Aneeka, in particular, has been exceptionally helpful, responsive, and supportive, always going above and beyond to assist whenever needed.
Matilda English was great to deal with. Super friendly and always quick to respond, which made moving house a lot less stressful. She really listened to what me and my partner were looking for and ended up finding us somewhere even better than we expected. Would definitely recommend her if you’re looking for a property.
